Privacy Policy
1. Information We Collect
We may collect the following information
a) Information you provide directly
Contact Forms: name, email address, phone number (optional) and your message.
Newsletter Sign-Ups: email address.
Client Information: limited personal or business details required for invoicing, contracts or service delivery.
Payment Information: processed securely by our billing or payment providers - we do not store full payment card details.
b) Information collected automatically
Analytics Data (e.g., Google Analytics): IP address, device information, browser type, pages visited, time spent on the site and other usage statistics.
Cookies and tracking technologies: used to improve website performance and user experience.
2. How We Use Your Information
We use your data for:
Responding to enquiries and providing requested services
Sending newsletters or updates (only with your consent)
Managing bookings, invoicing and client relationships
Improving website performance and user experience
Complying with legal or financial obligations
3. Legal Basis for Processing
We process personal data on the following lawful bases:
Consent (newsletter sign-ups, optional form fields)
Legitimate Interests (responding to enquiries, website analytics)
Contractual Necessity (client communication, invoicing)
Legal Obligations (tax, accounting and regulatory requirements)
4. Sharing Your Information
We never sell your data.
We may share information with trusted third parties, such as:
Email marketing platforms (for newsletters)
Payment processors
Website hosting and analytics providers
Professional advisors (e.g.accountants, legal counsel)
All third parties are required to keep your information secure and confidential.
5. International Transfers
As we operate in the UK and worldwide, your data may be processed outside your country of residence.
When this occurs, we ensure appropriate safeguards are in place, such as:
Standard Contractual Clauses (SCCs)
Approved adequacy decisions
GDPR-compliant service providers
6. Data Retention
We retain your personal data only as long as necessary:
Enquiry data: up to 12 months
Newsletter data: until you unsubscribe
Client and invoicing records: 6–7 years (legal requirement)
Analytics data: per provider settings (typically 14–26 months)
7. Your Rights
Depending on your location, you may have the right to:
Access your personal data
Correct inaccurate information
Request deletion (“right to be forgotten”)
Restrict or object to processing
Request data portability
Withdraw consent at any time
Lodge a complaint with a supervisory authority (e.g., ICO in the UK)
To exercise your rights, contact:-
8. Cookies
Our website uses cookies to:
Improve site performance
Understand visitor behaviour through analytics
Enable essential website functionality
You can control cookies through your browser settings.
9. Security
We use technical and organisational measures to protect your data, including secure hosting, encryption where necessary and restricted administrative access.
10. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, contact:
The Heath Suite
Email: claire@theheathsuite.com
Website: www.theheathsuite.com